Complaint & Feedback

We will acknowledge receipt of the complaints and initial response within 48 hours.

If you wish to take your complaint to written form the receipt will be sent to you within five days.

An investigation into the complaint will then be passed to our Clinic Governance Committee who will then follow the correct procedure to establish an appropriate course of action. We aim to respond to your complaint within 31 days and if an investigation should go on longer than this we will keep you informed.

You can obtain further information regarding our complaints procedure from the